We did some shopping so needless to say everything did not fit in our bmw so had to tie things down and put the top down. I could go on n on but I'll get to my departure. Called front desk for more and we never received. We had a horrible experience with the rooms cleanliness, not enough towels nor blankets. Thank you Marlon! We arrived late due to the mix up, around 2am. I want to clarify that the host office (Marlon) was the only one who accommodated me and was able to book a suite for 2 nights. Without researching his info at all, he left me to believe there was nothing I could do. I was told there were no rooms available and not even host would be able to come up with a solution on resolving my dilemma. It was their mistake but the gentleman I spoke with offered no apologies nor concern. I immediately called Tachi front desk to clear the mix up. It was new year's Eve so didn't check my vm until late that night. I later received a message on my vm stating that my reservation was cancelled. My status is black card so you know what kind of money I'm spending there! My visit began by reserving a room for 2 nights through the host office, which I was impressed with. away and visit Tachi at least 5 or 6 times per year. We did some shopping so needless to say everything did not fit in our bmw so had to tie things.

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